Mortgage Scholars-Private Label

Can I save the audio files onto my computer instead of listening to them online?

No. You will not be able to save the interviews/audio files on your computer or hear them outside of the web-based environment. You must listen to the interviews online, via a personal computer. Mortgage Talk is a unique, web-delivered program. Visit our Products page for Tape and CD availability.

What will my computer need for me to listen to the audio files online?

While the software is extremely flexible and easy-to-use, you will need the following products and competencies:

A web-browser - Netscape Navigator or Internet Explorer - version 4.0 or higher
An Internet connection speed of at least 28.8 kbps
An email account and the knowledge of how to send and receive email
Soundcard and speakers (if you are missing one/both of these components they usually can be purchased at a local computer store starting as low as $45 for each component. Ask your retailer (or if you will be using this program at the office, your company's computer help desk personnel) for details.
The ability to navigate the Web (use a browser)
The Windows Media player plug-in*

* The Windows Media player plug-in permits you to play (stream) the .asf audio files (each interview is an audio file).Streaming media has become tremendously popular over the last couple of years, you may very well have this plug-in already installed.

IMPORTANT: Excluding firewall or company Internet access issues, downloading the plug-in is a easy process. Simply go to www.microsoft.com and enter "Media Player" in the SEARCH box. Microsoft's directions are clear and concise.* Before you go to the site for the download, ascertain which operating system (i.e. Mac, Windows '95', '98', 'NT' etc.) is used on your computer. There are a couple different versions of Media Player to choose from depending on the operating system. Again, your help desk personnel should be able to assist you with the download process. Netscape Browser is only supported with Media Player 6.4 irregardless of operating system.

*Another option is to use our direct link to Microsoft in our About Us Page.

What do I need to know if I'm using a computer at the office that is on a network and/or Media Player doesn't work?

If you're accessing Mortgage Talk on a networked computer, you should have confirmed with your employer that you were permitted to download a plug-in. Certain network firewalls prohibit downloads and if the Media Player is not working, a firewall may be interfering. The firewall's role is to ensure that all communication between an organization's network and the Internet, conforms to the organization's security policies. We highly suggest you contact your computer help desk personnel for assistance.

Who do I call if I'm having trouble?

We want you to have a wonderful learning experience. AFTER you have successfully downloaded and fully tested your capability to receive the audio 'stream', we encourage you submit any requests involving 'streaming' problems via email to: webmaster@mortgagescholars.com. They will respond as quickly as possible.